SERVICE ALERT: SALIK (Dubai)

SUMMARY
SALIK fined me for passing by its toll gates without the new license plates, then took around a month asking me details they could have accessed anyway, just to tell me to visit a branch to submit the violation dispute to them :/

REVIEW
Not only did SALIK not really solve the traffic problems, but I got a violation from SALIK that I paid to the Vehicle & Licensing Department in Abu Dhabi, for passing through the toll bridges while having the old system's license plate :S

Nobody informed me that there are new license plates in the city where I registered the car, and nobody informed me (not even SALIK) that I would be fined for using the old license plate, and my time to renew the vehicle registration did not yet come, so why would I even update the plate, and why would I be fined for not updating it before the renewal deadline, without being informed?

Not only that, but they asked me questions about me, the vehicle, its owner, its registration, its registration image, and my SALIK account details in FULL for around a month, and then they tell me to visit a branch.

"

Dear SALIK Customer,

Thank you for your e-mail.

We would recommend you to dispute your violation claim by visiting our walk-in location that is at the License and Registration Department where one of our colleagues will help you to register the complaint.

• 1. Deira License and Registration department ( behind Dubai Police HQ ) - (Sunday to Thursday -7:30am till 2:30pm)

• 2. Al Qusais Tasjeel station ( Area Name : Muhaisna 4 )- (Saturday to Thursday - 7:30am till 9:00pm)

• 3. Barsha Tasjeel station ( behind Bur Dubai Police Station – Sheikh Zayed Road ) – (Saturday to Thursday - 7:30am till 9:00pm)

• 4. Drivers and Vehicles Licensing Department (Abu Dhabi - Traffic (Murrour) Road ) – (Sunday to Thursday -7:30am till 8:00pm)

• 5. Sharjah - Traffic & Licensing (Al Ramtha - Near Sharjah Driving Institution & Central Jail) - (Sunday to Thursday -7:30am till 2:30pm)

Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae

Best Regards,

Customer Service Team
Tel: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail: CustomerService@SALIK.ae

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From:
Sent: Tuesday, January 29, 2013 10:59 AM
To: Customer Service
Subject: I paid the SALIK violations at the Abu Dhabi traffic department
Importance: High

After all the information you requested for entire month and now you are telling me that there are no Salik violations? These are violations by Salik that I paid at the Abu Dhabi traffic department before renewal and changing of the license plate to the new format.

Please refund the Salik fines stated; they are associated with the records at the traffic department that I already paid. Just because I paid them and are from last year does not mean that they cannot be refunded.

Thanks,

Row

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From: Customer Service [mailto:CustomerService@salik.ae]
Sent: Tuesday, January 29, 2013 10:30 AM
To:
Subject: RE: violations screenshot

Dear SALIK Customer,

Thank you for your e-mail.

Please be informed that currently there are no SALIK violations associated with your Traffic File Number.

The fines reflecting on your online web account are old paid violations which are only for the record purpose.

To check your violations you may visit Abu-Dhabi Police website and search the fines through Traffic File Number.

Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae

Best Regards,

Customer Service Team
Tel: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail: CustomerService@SALIK.ae

---

From:
Sent: Sunday, January 27, 2013 12:47 PM
To: Customer Service
Subject: violations screenshot

Dear SALIK Customer Service,

You have asked about almost every single possible detail about my Salik account, the car, its registration, and the violation, and I even copy-pasted the violation that I am referring to. This has taken way too much time from me and has been ongoing for almost an entire month with no results. It seems as if you are attempting to stall this process and keep the fines by asking me all these questions and hoping that I stop corresponding.

Here is the violations screenshot you requested, though you could have simply seen that by accessing my SALIK account. I hope is the last piece of information that you request from me.

Thanks,

Row

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From: Customer Service [mailto:CustomerService@salik.ae]
Sent: Sunday, January 27, 2013 11:33 AM
To:
Subject: RE: Salik.ae - Contact Form - vehicle ownership

 

Dear SALIK Customer,

Thank you for your e-mail.

Your request for Change Plate Code has been escalated to the relevant department and will be resolved, within 2 working days, whereby one of our agents will contact you.

Please ensure your request number is 1019096 and should be followed up for future reference.

Kindly provide us with the screenshot for the list of violations in order for us to investigate your issue.

Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae

Best Regards,

Customer Service Team
Tel: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail: CustomerService@SALIK.ae

---

From: 
Sent: Monday, January 21, 2013 1:55 PM
To: Customer Service
Subject: Salik.ae - Contact Form - vehicle ownership

Hi,

It was and still is in name, who happens to be my mother. I look forward to the resolution to the 2 penalties mentioned.

Thanks,

Row

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From: Customer Service [mailto:CustomerService@salik.ae]
Sent: Monday, January 21, 2013 1:38 PM
To:
Subject: RE: Salik.ae - Contact Form - my Salik & plate info

Dear SALIK Customer,

Thank you for your e-mail.

Kindly confirm if you have changed the ownership of the vehicle from name to name for us to assist you.

Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae

Best Regards,

Customer Service Team
Tel: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail: CustomerService@SALIK.ae

---

From:
Sent: Tuesday, January 15, 2013 7:53 PM
To: Customer Service
Subject: RE: Salik.ae - Contact Form - my Salik & plate info

Dear Salik Customer Service,

Thank you for the reply. Following are the items of information you requested.

- Salik Tag Number: 
   - vehicle registration card: attached

Please tell me if there is any more information required,
Row

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From: Customer Service [mailto:CustomerService@salik.ae]
Sent: Monday, January 14, 2013 8:26 AM
To:
Subject: RE: Salik.ae - Contact Form - my Salik & plate info

Dear SALIK Customer,

Thank you for your e-mail.

Please provide us with SALIK Tag number and Copy of vehicle Registration Card in order for us to assist further.

Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae

Best Regards,

Customer Service Team
Tel: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail: CustomerService@SALIK.ae

---

From: 
Sent: Tuesday, January 08, 2013 3:06 AM
To: Customer Service
Subject: RE: Salik.ae - Contact Form - my Salik & plate info

Dear Salik CS,

Thanks for the reply. Below is the information requested. I have mentioned the old (violated) plate number and code. I still do not have the new plate number and code with me. I hope that is OK with you.

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From: Customer Service [mailto:CustomerService@salik.ae]
Sent: Monday, January 07, 2013 9:47 AM
To:
Subject: RE: [SPAM] Salik.ae - Contact Form

Dear SALIK Customer,

Thank you for your e -mail.

This is to inform you that we require the following details for us to investigate your issue.

1) SALIK Account number and Pin Code.

Account Number:

PIN Code:

2) Violated Vehicle Plate Number and Plate Code.

Violated Plate Number

Violated Plate Code:

Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae

Best Regards,

Customer Service Team
Tel: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail: CustomerService@SALIK.ae

---

From: customerservice1@salik.ae [mailto:customerservice1@salik.ae]
Sent: Thursday, January 03, 2013 4:22 PM
To: Customer Service
Subject: [SPAM] Salik.ae - Contact Form
Importance: Low

The following message was submitted on the Contact Us form on Salik.ae:

Name *:
Mobile Number *:
Email *:
Comments *: Dear Salik, Would like to make a complaint about the violations on my accounts mentioned below. I called and they told me it was because the license plate was the old model. The problem is that I had no idea that there were new license plates, and my renewal was not due yet at that time. Can you be a little more fair in your judgment and consider the fact that I did not even know there were new license and that having the old ones would be considered a violation? Plate # Trip Date/Time Location Direction Amount (AED) 13540 28-Mar-2011 08:53:45 AM Al Barsha Sharjah 50.00 13540 22-Nov-2011 03:27:23 PM Al Safa Sharjah 50.00 Thanks,

Thank You.



 

CONTACT: virtual site: salik.ae

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