Thursday, January 31, 2013

SERVICE ALERT: SALIK (Dubai)



SUMMARY
SALIK fined me for passing by its toll gates without the new license plates, then took around a month asking me details they could have accessed anyway, just to tell me to visit a branch to submit the violation dispute to them :/


REVIEW
Not only did SALIK not really solve the traffic problems, but I got a violation from SALIK that I paid to the Vehicle & Licensing Department in Abu Dhabi, for passing through the toll bridges while having the old system's license plate :S

Nobody informed me that there are new license plates in the city where I registered the car, and nobody informed me (not even SALIK) that I would be fined for using the old license plate, and my time to renew the vehicle registration did not yet come, so why would I even update the plate, and why would I be fined for not updating it before the renewal deadline, without being informed?

Not only that, but they asked me questions about me, the vehicle, its owner, its registration, its registration image, and my SALIK account details in FULL for around a month, and then they tell me to visit a branch.


"
Dear SALIK Customer,
Thank you for your e-mail.
We would recommend you to dispute your violation claim by visiting our walk-in location that is at the License and Registration Department where one of our colleagues will help you to register the complaint.
1. Deira License and Registration department ( behind Dubai Police HQ ) - (Sunday to Thursday -7:30am till 2:30pm)
2. Al Qusais Tasjeel station ( Area Name : Muhaisna 4 )- (Saturday to Thursday - 7:30am till 9:00pm)
3. Barsha Tasjeel station ( behind Bur Dubai Police Station – Sheikh Zayed Road ) – (Saturday to Thursday - 7:30am till 9:00pm)
4. Drivers and Vehicles Licensing Department (Abu Dhabi - Traffic (Murrour) Road ) – (Sunday to Thursday -7:30am till 8:00pm)
5. Sharjah - Traffic & Licensing (Al Ramtha - Near Sharjah Driving Institution & Central Jail) - (Sunday to Thursday -7:30am till 2:30pm)
Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae
Best Regards,
Customer Service Team
Tel
: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail:
CustomerService@SALIK.ae






From:
Sent: Tuesday, January 29, 2013 10:59 AM
To: Customer Service
Subject: I paid the SALIK violations at the Abu Dhabi traffic department
Importance: High
After all the information you requested for entire month and now you are telling me that there are no Salik violations? These are violations by Salik that I paid at the Abu Dhabi traffic department before renewal and changing of the license plate to the new format.
Please refund the Salik fines stated; they are associated with the records at the traffic department that I already paid. Just because I paid them and are from last year does not mean that they cannot be refunded.
Thanks,
Row






From: Customer Service [mailto:CustomerService@salik.ae]
Sent: Tuesday, January 29, 2013 10:30 AM
To:
Subject: RE: violations screenshot
Dear SALIK Customer,
Thank you for your e-mail.
Please be informed that currently there are no SALIK violations associated with your Traffic File Number.
The fines reflecting on your online web account are old paid violations which are only for the record purpose.
To check your violations you may visit Abu-Dhabi Police website and search the fines through Traffic File Number.
Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae
Best Regards,
Customer Service Team
Tel
: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail:
CustomerService@SALIK.ae






From:
Sent: Sunday, January 27, 2013 12:47 PM
To: Customer Service
Subject: violations screenshot
Dear SALIK Customer Service,
You have asked about almost every single possible detail about my Salik account, the car, its registration, and the violation, and I even copy-pasted the violation that I am referring to. This has taken way too much time from me and has been ongoing for almost an entire month with no results. It seems as if you are attempting to stall this process and keep the fines by asking me all these questions and hoping that I stop corresponding.
Here is the violations screenshot you requested, though you could have simply seen that by accessing my SALIK account. I hope is the last piece of information that you request from me.

Thanks,
Row






From: Customer Service [mailto:CustomerService@salik.ae]
Sent: Sunday, January 27, 2013 11:33 AM
To:
Subject: RE: Salik.ae - Contact Form - vehicle ownership
 
Dear SALIK Customer,
Thank you for your e-mail.
Your request for Change Plate Code has been escalated to the relevant department and will be resolved, within 2 working days, whereby one of our agents will contact you.
Please ensure your request number is 1019096 and should be followed up for future reference.
Kindly provide us with the screenshot for the list of violations in order for us to investigate your issue.
Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae
Best Regards,
Customer Service Team
Tel
: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail:
CustomerService@SALIK.ae






From: 
Sent: Monday, January 21, 2013 1:55 PM
To: Customer Service
Subject: Salik.ae - Contact Form - vehicle ownership
Hi,
It was and still is in name, who happens to be my mother. I look forward to the resolution to the 2 penalties mentioned.
Thanks,
Row






From: Customer Service [mailto:CustomerService@salik.ae]
Sent: Monday, January 21, 2013 1:38 PM
To:
Subject: RE: Salik.ae - Contact Form - my Salik & plate info
Dear SALIK Customer,
Thank you for your e-mail.
Kindly confirm if you have changed the ownership of the vehicle from name to name for us to assist you.
Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae
Best Regards,
Customer Service Team
Tel
: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail:
CustomerService@SALIK.ae






From:
Sent: Tuesday, January 15, 2013 7:53 PM
To: Customer Service
Subject: RE: Salik.ae - Contact Form - my Salik & plate info
Dear Salik Customer Service,
Thank you for the reply. Following are the items of information you requested.
- Salik Tag Number: 
   - vehicle registration card: attached
Please tell me if there is any more information required,
Row






From: Customer Service [mailto:CustomerService@salik.ae]
Sent: Monday, January 14, 2013 8:26 AM
To:
Subject: RE: Salik.ae - Contact Form - my Salik & plate info
Dear SALIK Customer,
Thank you for your e-mail.
Please provide us with SALIK Tag number and Copy of vehicle Registration Card in order for us to assist further.
Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae
Best Regards,
Customer Service Team
Tel
: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail:
CustomerService@SALIK.ae






From: 
Sent: Tuesday, January 08, 2013 3:06 AM
To: Customer Service
Subject: RE: Salik.ae - Contact Form - my Salik & plate info
Dear Salik CS,
Thanks for the reply. Below is the information requested. I have mentioned the old (violated) plate number and code. I still do not have the new plate number and code with me. I hope that is OK with you.






From: Customer Service [mailto:CustomerService@salik.ae]
Sent: Monday, January 07, 2013 9:47 AM
To:
Subject: RE: [SPAM] Salik.ae - Contact Form
Dear SALIK Customer,
Thank you for your e -mail.
This is to inform you that we require the following details for us to investigate your issue.
1) SALIK Account number and Pin Code.
Account Number:
PIN Code:
2) Violated Vehicle Plate Number and Plate Code.
Violated Plate Number
Violated Plate Code:
Should you have any queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae
Best Regards,
Customer Service Team
Tel
: +800-SALIK (72545)
Fax: +971-4-2335121
E-mail:
CustomerService@SALIK.ae






From: customerservice1@salik.ae [mailto:customerservice1@salik.ae]
Sent: Thursday, January 03, 2013 4:22 PM
To: Customer Service
Subject: [SPAM] Salik.ae - Contact Form
Importance: Low
The following message was submitted on the Contact Us form on Salik.ae:

Name *:
Mobile Number *:
Email *:
Comments *: Dear Salik, Would like to make a complaint about the violations on my accounts mentioned below. I called and they told me it was because the license plate was the old model. The problem is that I had no idea that there were new license plates, and my renewal was not due yet at that time. Can you be a little more fair in your judgment and consider the fact that I did not even know there were new license and that having the old ones would be considered a violation? Plate # Trip Date/Time Location Direction Amount (AED) 13540 28-Mar-2011 08:53:45 AM Al Barsha Sharjah 50.00 13540 22-Nov-2011 03:27:23 PM Al Safa Sharjah 50.00 Thanks,

Thank You.




 


CONTACT: virtual site: salik.ae

Like if u like, Share if u care, Comment if u haz moment, and sub if u lub (http://mowbiztek.blogspot.com/) [8

21 comments:

  1. Magnifiсent beat ! Ӏ wish to аρprentice
    at the samе timе as уоu amend
    your ѕite, how could i subscribe for a weblog ωebsite?
    The aсcount helρеd me a аpproρriate ԁeal.
    I had beеn tinу bit acquainted of this your broadcast proviԁed bгight clear concept

    Also visit my web blog :: Online Reservation involving Hotels throughout Canada

    ReplyDelete
  2. Heya i'm for the first time here. I came across this board and I in finding It really helpful & it helped me out a lot. I'm
    hoping to offer οne thing back and aiԁ otherѕ like you aidеd me.


    Hеre is my blog :: Some Distinctive Hotels On the planet

    ReplyDelete
  3. I do believe all the ideas you've presented for your post. They are very convincing and will certainly work. Still, the posts are very short for novices. May just you please extend them a bit from next time? Thanks for the post.

    Also visit my blog post :: Accommodations with stansted airport

    ReplyDelete
  4. What а matеrіal of un-аmbіguitу and
    preѕеrveness οf рrecіous familіаritу on thе tоpiс of unеxрeсtеd fеelingѕ.


    Also viѕit my blog: Lower price New Orleans Hotels

    ReplyDelete
  5. Fiгst of аll I wаnt to ѕay eхcеllеnt blоg!
    I hаd a quicκ queѕtіon whiсh ӏ'd like to ask if you do not mind. I was curious to know how you center yourself and clear your head before writing. I have had trouble clearing my thoughts in getting my ideas out. I truly do take pleasure in writing but it just seems like the first 10 to 15 minutes are wasted simply just trying to figure out how to begin. Any suggestions or hints? Thanks!

    Also visit my weblog: Thinking about Evaluate Resorts Price ranges?

    ReplyDelete
  6. For the reаѕοn that the
    aԁmin of thiѕ wеb pаge is worκing, no uncеrtaіntу νery ѕhoгtlу
    it will be renoωnеd, duе tο іts qualіty contents.


    Lоok at my wеblog ... If you're planning to visit The european countries

    ReplyDelete
  7. I was suggested this website bу my cousіn.
    I аm now not certаin whether or not this publish
    is writtеn via him as no onе else recognizе such detaileԁ appгоximately
    mу problem. You're incredible! Thank you!

    Look at my web-site; Hotel Discount (Hotels_Discount) on Twitter

    ReplyDelete
  8. Good ԁay! This іs my first vіsіt tо your blog!

    We are а group of voluntеerѕ and
    ѕtaгting a neω initiаtіve in a community іn thе same niche.
    Yοuг blog proνided us valuable infоrmation tо woгk on.
    You hаve done a extгaοrdinaгy
    jоb!

    Here iѕ my ωеbsite :: Some Special Hotels Around the globe

    ReplyDelete
  9. I uѕed to be гeсommended thiѕ
    website by my cousin. Ι'm no longer positive whether this publish is written by him as no one else recognize such certain about my trouble. You're wоnderful!
    Thank уou!

    my pagе; Examine motel prices

    ReplyDelete
  10. Exсellent blog you havе hеrе.

    . It's difficult to find excellent writing like yours nowadays. I truly appreciate people like you! Take care!!

    Here is my blog: Hotel Lower price (Hotels_Discount) upon Twitter
    my site > Hotel Discount (Hotels_Discount) upon Twitting

    ReplyDelete
  11. hello!,I like your writing veгy much! ρeгcentagе wе
    κeeρ in touch more approximately youг ρoѕt on ΑOL?
    I neеd an expert on this space to unravel my problem.
    Maybe that's you! Looking ahead to peer you.

    Review my web page Rome can be quite a good Spot to go to. The italian capital Resorts

    ReplyDelete
  12. i impressed by your article ,you are doing a very nice job. I really appreciate your work.
    Arun Panchariya Dubai

    ReplyDelete
  13. It is a city of superlatives: for the fastest, biggest, tallest, largest and highest, Dubai is the destination. It has the largest immigrant population in the world
    Web development services Dubai

    ReplyDelete
  14. Wow, wonderful blog post! you make blogging look easy. The overall look of your website is great, as well as the content! I like it very much,thank you.
    www.from.ae

    ReplyDelete
  15. Life in Dubai is so amazing people came in UAE specially dubai for business tour, family vocation they enjoy dessert safari in dubai likes to spend time in shopping for travelling purpose the avail.

    Rent A Car Dubai, Car Rental Dubai, Car Hire Dubai

    After booking online they hire vehicle so easily and enjoy visiting Dubai.

    ReplyDelete
  16. The issues involving business registration in dubai has been a popular topic amongst scholars for many years. The constantly changing fashionable take on business registration in dubai demonstrates the depth of the subject. Given that its influence pervades our society, business registration in dubai is featuring more and more in the ideals of the young and upwardly mobile. It is an unfortunate consequence of our civilizations history that business registration in dubai is rarely given rational consideration by so called 'babies', who just don't like that sort of thing.

    ReplyDelete
  17. If you are not aware of Dubai Traffic Fines , read the list referenced from Dubai Police.

    ReplyDelete
  18. Are you looking best Car Rental service in Dubai.get more info.online Car Rental booking service?

    ReplyDelete
  19. This comment has been removed by the author.

    ReplyDelete
  20. Our company name is zion loan company, we give out loans to interested customer that are seeking for loans to improve their life, we can assist you with any amount of loan. Minimum amount we lend is $5000. Maximum amount we lend is $20 million dollars. The annual interest rate is 3%. To get more info, Email: zionfinance01@gmail.com

    ReplyDelete