SALIK fined me for passing by its toll gates without the new license plates, then took around a month asking me details they could have accessed anyway, just to tell me to visit a branch to submit the violation dispute to them :/
REVIEW
Not only did SALIK not really solve the traffic problems, but I got a violation from SALIK that I paid to the Vehicle & Licensing Department in Abu Dhabi, for passing through the toll bridges while having the old system's license plate :S
Nobody informed me that there are new license plates in the city where I registered the car, and nobody informed me (not even SALIK) that I would be fined for using the old license plate, and my time to renew the vehicle registration did not yet come, so why would I even update the plate, and why would I be fined for not updating it before the renewal deadline, without being informed?
Not only that, but they asked me questions about me, the vehicle, its owner, its registration, its registration image, and my SALIK account details in FULL for around a month, and then they tell me to visit a branch.
"
Dear SALIK
Customer,
Thank you for your
e-mail.
We would recommend
you to dispute your violation claim by visiting our walk-in location that is at the License and Registration
Department where one of our colleagues will help you to register the
complaint.
•
1. Deira License
and Registration department ( behind Dubai Police HQ ) - (Sunday to Thursday -7:30am till
2:30pm)
•
2. Al Qusais
Tasjeel station ( Area Name : Muhaisna 4 )- (Saturday to Thursday - 7:30am till
9:00pm)
•
3. Barsha Tasjeel
station ( behind Bur Dubai Police Station – Sheikh Zayed
Road ) – (Saturday to Thursday
- 7:30am till 9:00pm)
•
4. Drivers and
Vehicles Licensing Department (Abu
Dhabi - Traffic (Murrour) Road ) – (Sunday to Thursday
-7:30am till
8:00pm)
•
5. Sharjah
- Traffic & Licensing (Al Ramtha
- Near Sharjah Driving Institution
& Central Jail) - (Sunday to
Thursday -7:30am till
2:30pm)
Should you have any
queries regarding SALIK, please contact Salik Customer
Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae
Best
Regards,
From:
Sent: Tuesday, January 29, 2013 10:59
AM
To: Customer Service
Subject: I paid the SALIK violations at the
Abu Dhabi
traffic department
Importance:
High
After all
the information you requested for entire month and now you are telling me that
there are no Salik violations? These are violations by Salik that I paid at the
Abu Dhabi
traffic department before renewal and changing of the license plate to the new
format.
Please
refund the Salik fines stated; they are associated with the records at the
traffic department that I already paid. Just because I paid them and are from
last year does not mean that they cannot be
refunded.
Thanks,
Row
From:
Customer Service
[mailto:CustomerService@salik.ae]
Sent: Tuesday, January 29, 2013 10:30
AM
To:
Subject: RE: violations
screenshot
Thank you for your
e-mail.
Please be informed
that currently there are no SALIK violations associated with your Traffic File
Number.
The fines reflecting
on your online web account are old paid violations which are only for the record
purpose.
To check your
violations you may visit Abu-Dhabi
Police website and search the fines through Traffic File
Number.
Should you have any
queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at
www.salik.ae
Best
Regards,
From:
Sent: Sunday, January 27, 2013 12:47
PM
To: Customer Service
Subject: violations
screenshot
Dear SALIK
Customer
Service,
You have
asked about almost every single possible detail about my Salik account, the car,
its registration, and the violation, and I even copy-pasted the violation that I am referring to. This
has taken way too much time from me and has been ongoing for almost an entire
month with no results. It seems as if you are attempting to stall this process
and keep the fines by asking me all these questions and hoping that I stop
corresponding.
Here is
the violations screenshot you requested, though you could have simply seen that
by accessing my SALIK account. I hope is the last piece of information that you
request from me.
Thanks,
Row
From:
Customer Service
[mailto:CustomerService@salik.ae]
Sent: Sunday, January 27, 2013 11:33
AM
To:
Subject: RE: Salik.ae - Contact Form - vehicle
ownership
Dear SALIK
Customer,
Thank you for your
e-mail.
Your request for
Change Plate Code has been escalated to the relevant department and will be
resolved, within 2 working days, whereby one of our agents will contact you.
Please ensure your
request number is 1019096 and should
be followed up for future reference.
Kindly provide us
with the screenshot for the list of violations in order for us to investigate
your issue.
Should you have any
queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK (72545) or visit Salik website at
www.salik.ae
Best
Regards,
From:
Sent: Monday, January 21, 2013 1:55
PM
To: Customer Service
Subject: Salik.ae - Contact Form - vehicle ownership
Hi,
It was and
still is in name, who happens to be my mother. I look forward
to the resolution to the 2 penalties mentioned.
Thanks,
Row
From:
Customer Service
[mailto:CustomerService@salik.ae]
Sent: Monday, January 21, 2013 1:38
PM
To:
Subject: RE: Salik.ae - Contact Form - my Salik & plate
info
Dear SALIK
Customer,
Thank you for your
e-mail.
Kindly confirm if
you have changed the ownership of the vehicle from name to name for us to assist you.
Should you have any
queries regarding SALIK, please contact Salik Customer
Service Centre on 800-SALIK (72545) or visit Salik website at www.salik.ae
Best
Regards,
From:
Sent: Tuesday, January 15, 2013 7:53
PM
To: Customer Service
Subject: RE: Salik.ae - Contact Form - my Salik & plate
info
Dear Salik Customer Service,
Thank you for the reply. Following are
the items of information you requested.
- Salik Tag Number:
- vehicle registration card:
attached
Please tell me if there is any more
information required,
Row
From:
Customer Service
[mailto:CustomerService@salik.ae]
Sent: Monday, January 14, 2013 8:26
AM
To:
Subject: RE: Salik.ae - Contact Form - my Salik & plate
info
Dear SALIK
Customer,
Thank you for your
e-mail.
Please provide us
with SALIK Tag number and Copy of vehicle Registration Card in order for us to
assist further.
Should you have any
queries regarding SALIK, please contact Salik Customer Service Centre on 800-SALIK
(72545) or visit Salik website at www.salik.ae
Best
Regards,
From:
Sent: Tuesday, January 08, 2013 3:06
AM
To: Customer Service
Subject: RE: Salik.ae - Contact Form - my Salik & plate
info
Dear Salik CS,
Thanks for the reply. Below
is the information requested. I have mentioned the old (violated) plate number
and code. I still do not have the new plate number and code with me. I hope that
is OK with you.
From:
Customer Service
[mailto:CustomerService@salik.ae]
Sent: Monday, January 07, 2013 9:47
AM
To:
Subject:
RE: [SPAM] Salik.ae - Contact
Form
Dear SALIK
Customer,
Thank you for your e
-mail.
This is to inform
you that we require the following details for us to investigate your
issue.
1)
SALIK Account number and Pin
Code.
Account Number:
PIN Code:
2)
Violated Vehicle Plate Number and
Plate Code.
Violated Plate Number
Violated Plate Code:
Should you have any
queries regarding SALIK, please contact Salik Customer
Service
Centre on 800-SALIK
(72545) or visit Salik website at www.salik.ae
Best
Regards,
From:
customerservice1@salik.ae [mailto:customerservice1@salik.ae]
Sent: Thursday, January 03, 2013 4:22
PM
To: Customer Service
Subject: [SPAM] Salik.ae - Contact Form
Importance:
Low
The following message was submitted on the Contact Us
form on Salik.ae:
Name
*:
Mobile Number
*:
Email *:
Comments
*: Dear Salik, Would like to make a
complaint about the violations on my accounts mentioned below. I called and they
told me it was because the license plate was the old model. The problem is that
I had no idea that there were new license plates, and my renewal was not due yet
at that time. Can you be a little more fair in your judgment and consider the
fact that I did not even know there were new license and that having the old
ones would be considered a violation? Plate # Trip Date/Time Location Direction
Amount (AED) 13540 28-Mar-2011
08:53:45 AM Al Barsha Sharjah 50.00 13540 22-Nov-2011
03:27:23 PM Al Safa Sharjah 50.00 Thanks,
Thank You.
CONTACT: virtual site: salik.ae
